ELIRA HOPE · SHOP POLICIES
Returns & refunds
Applies to purchases made directly through the Elira Hope shop. Updated 11 October 2026.
Change of mind
We do not accept returns, refunds or exchanges for change of mind, including for signed books, gift sets or personalised items. Please check your selection before ordering. This does not affect your rights under Australian Consumer Law.
Your Australian Consumer Law rights
Consumer guarantees apply to purchases from this shop and cannot be excluded by this policy. For a major failure, you can choose a refund or replacement, or keep the goods and seek compensation for their reduced value. You may also be entitled to compensation for reasonably foreseeable loss or damage. For a minor problem, we will provide an appropriate remedy within a reasonable time; further rights apply if we cannot resolve it.
Damaged, faulty or incorrect items
Contact Elira with your order number or other proof of purchase and a description of the issue. Photos can help if available. We may need to assess the item. Please contact us before posting it back so we can provide return instructions.
Return postage and refunds
For a confirmed fault or our fulfilment error, we cover reasonable return postage. Keep any postage receipt. Original packaging is not required. Refunds go to the original payment method unless otherwise agreed. We do not impose a fixed reporting deadline that limits your consumer guarantee rights.
Need help with an order? Contact Elira.
For more information, read the ACCC guidance on repairs, replacements and refunds.
For purchases through Amazon or another retailer, contact that seller for assistance.